Warranty and Return

BELOW YOU CAN FIND THE RULES FOR RETURNING WALLPAPERS

You have the option to exchange or return photo wallpapers within 30 calendar days from the date of receipt of the order. To qualify for this, ensure the product is unused and free from any signs of wear, gaps, scratches, or abrasions.

THE RIGHT TO RETURN GOODS OF UNSATISFACTORY QUALITY
 
 

If the product was delivered with a defect, such as print defects (stripes, spots not present in the ordered image), incorrect picture or material, visible damage (from transportation of the photo wallpapers), or if there is any part missing from the order, we will process your replacement order at no additional cost.

In the event of delivery damage, please have the courier open the package in your presence. Document the damage with the courier and take photographs to send to us for further review of your complaint.

To initiate a return, contact our manager via emailing [email protected].

CASES WE DO NOT ACCEPT RETURNS
 
 

There are instances where we are unable to accept exchanges or returns:

  • If the product has been damaged without fault of the carrier.
  • If the product has been used, i.e., wallpapers have been applied and adhesive from the order has been used.
  • Custom orders tailored to your specifications are not eligible for return or exchange.
  • If a complaint is filed more than 30 days from the purchase date.
RETURN OR EXCHANGE PROCEDURE
 
 
We accept returns or exchanges of wallpaper in new and unused condition, in the original packaging. Upon receiving the item for exchange or return, our staff will conduct quality control checks on the photo wallpaper within 2-5 working days. Following the inspection, we will process a refund or exchange for another wallpaper within 14 working days. Please note, shipping costs are not reimbursed when issuing a refund. Please consult with the manager regarding the return of photo wallpaper.
ATTENTION
 
 
Technical defects (flaws) do not include variations in color that may occur due to differences in equipment, such as computer monitors, phones, or tablets.

Claims after the wallpaper has been applied are not accepted.

Feel free to let us know if you have any further inquiries or require assistance!
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